AFTER HOURS MESSAGE
Outside normal opening hours callers should be advised on the best course of action and when to call again.
With calls received after trading hours it's important not to let the telephone ring and ring and ring. It's a certain way to annoy a caller plus it sends a very wrong impression of your company. It's as if you don't care for your customers!
The other mistake is having an After Hour's Message that's been roughly written and recorded by someone without the ability to read and speak like a trained voice artist.
The After Hour's Message provides an opportunity to further reinforce your company image as professional and customer-focussed. It demonstrates that your company is serious about its business.
Customers both established and new will appreciate the information included in the message. They will be left with a favourable impression about your business.
They will be even more impressed if your After Hour's Message has been written by a specialist copywriter, spoken by one of our male or female professional voice over artists and recorded in our digital recording studios.And all at a cost much lower than you could have imagined.
As the telephone is such an essential tool in modern business communications it makes sense to invest the time and effort into maximising the benefits available.
Customers might be quick to complain about a problem, but they don't always offer a compliment when they have a good experience. Just because you haven't heard about the good feedback doesn't mean your customers haven't noticed.
Try to ensure the impact the phone has is always positive. Remember callers hope to enjoy being one of your customers.
To make the most of your After Hours Message you need to follow some basic suggestions. The first thing to say is "thanks" for calling. Then you need to include the company's normal trading times. Your phone system may allow you to record a brief message from the caller. If you offer to return their call make sure you do it!
Get started on having a quality After Hours Message on your phone. Arrange a free online quote now, Click here.
Example of an After Hours Message: Thank you for calling (add company name here), but unfortunately you have called outside our normal operating hours. Our opening hours are (mention the hours of operation). Please call back during opening hours. Alternatively you can leave a brief message with your name and number and we will return your call when the office re-opens. Leave your message after the "beep". Thank you
Example for Medical Services After Hours Message: Thank you for calling (add the name of Doctor or Medical Centre), however you have called outside our normal opening hours. If this call concerns a medical emergency please hang up now and dial 000 to request an ambulance. Otherwise please call back during our opening hours which are (list normal opening hours). If you wish to leave a brief message with your name and number we will return your call during normal opening hours. Please record your message after the tone.