Messages on hold
A quality program of Messages On Hold will impress callers and help lower the incidence of them hanging up during busy times.
Your Messages On Hold might be the first contact a person has with your company. And we all know how important first impressions can be.
It doesn't take a lot of imagination to realise the negative impact an amateurish On Hold Message can make on a caller. Over the years you have probably experienced a few badly worded, poorly voiced and crackly phone messages.
However programs of MessagesOn Holdfrom Media Group areexpertly written, professionally voiced and produced in quality recording studios so you're instantly ahead of the competition.
You will immediately present callers with an image of your company that says "quality is important to us." Whether the caller is an existing client or potentially a new customer, they'll feel better about doing business with you.
There's only one thing worse than placing a caller on hold and presenting them with poorly produced or boring messages. It's called the silent treatment! It happens with phones that switch to silence when on hold is selected and so leaves callers wondering if the call has dropped-out or they have been disconnected.
Other phones systemsmay have built-in on hold "sounds" You know, those mind-numbing chimes or computergenerated music.
With some telephone systems you can connect a CD or a music player or plug in a radio! As soon as you do, you are liable to pay annual fees to APRA and PPCM?
By having a program of Messages On Hold on your phone you will reduce the number callers who might hang-up and ring your competitors.
Callers will be kept interested with short messages informing them about your products and services as well as any special offers you want to publicise. In between the messages they'll hear some entertaining music.
Your company's On Hold Messages also help show your interest in providing better customers service. You can draw attention to any promotions or product launches or use a message to convey a Christmas greeting and advise any change of opening hours during holiday periods.
Messages On Hold can help reinforce your company's professionalism andprovide confidence in yourproducts and services.
At Media Group, the business audio specialists, we knowyour MessagesOn Holdneed to remain relevant and up to date. For that reason you need to be able to make changes quickly and without fuss.
When it's time to update your Messages On Hold, whether it's a single message or a few at the same time, our system lets you do the updates online. Just follow the prompts at www.mediagroup.com.au
When you have a Messages On Holdprogram that's been professionally written, voiced and produced you'll be making the most of your company's telephones.
To get a free quote online; Click here.